keep reading ↓ apply now on Indeed →

The Anndore House is currently looking for a part-time House Person who takes care of common areas in a hotel, such as the lobby, restrooms, fitness center, and pool area. As part of the housekeeping staff, a House Person must be detail-oriented, have good customer service skills, be able to lift heavy items and understand cleaning basics.

Key Responsibilities

  • Address guests’ service needs in a professional, positive, and timely manner;
  • Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible;
  • Thank guests with genuine appreciation and provide a fond farewell;
  • Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific processes (e.g., Passion to Connect, Advancing Care) to resolve issues, delight, and build trust;
  • Assist other team members to ensure proper coverage and prompt guest service;
  • Anticipate guests’ service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences, and acting on them whenever possible;
  • Engage guests in conversation regarding their stay, property services, and area attractions/offerings;
  • Cleans rugs, carpets, and upholstered furniture;
  • Cleans rooms, hallways, and restrooms;
  • Washes walls and ceiling, move furniture, and turns mattresses as required;
  • Sweeps, mops, scrubs, waxes, and polishes floors and staircases;
  • Collects soiled linen for laundering;
  • Removes trash collected by room attendants;
  • Walks all assigned floors at beginning and end of shift to collect newspapers, trash, soiled linens, etc.;
  • Picks up clean linen and refill the par stock of linen and guest amenities/supplies on each floor pantry;
  • Delivers towels, cribs, cots, and other items to the guest rooms on requests;
  • Help the Guest Room Attendants with heavy lifting as needed;
  • Cleans all public areas in the prescribed manner while following department standard operating procedures;
  • Reports missing / found articles, damage, or merchandise problems to the housekeeping supervisors;
  • Talk with and listen to other team members to effectively exchange information;
  • Exchange information with other team members using electronic devices (e.g., pagers and two-way radios);
  • Report work-related accidents, or other injuries immediately upon occurrence to manager/supervisor;
  • Use proper equipment, wear appropriate personal protective clothing (PPE), and use correct lifting procedures, as necessary, to avoid injury;
  • Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel;
  • Ensure uniform, nametags, and personal appearance are clean, hygienic, professional, and in compliance with company policies and procedures;
  • Perform other reasonable job duties as requested by the Executive Housekeeper/Housekeeping Manager.

Environmental Factors

  • Work varying shifts (morning, afternoon, evening, some overnights, weekends, and holidays);
  • Work under variable temperatures and noise levels;
  • Heavy work – exerting up to 55 pounds of force occasionally, and/or 50 pounds of force frequently and/or up-to 20 pounds of force constantly to move, lift, carry, and place objects with and without assistance;
  • Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces;
  • Reach overhead and below the knees, including bending, twisting, pulling, and stooping;
  • Stand, sit, kneel, or walk for an extended period across an entire work shift;
  • Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination;
  • Visually verify and interpret written documents;
  • Move at a speed that is required to respond to work situations (e.g., run, walk, jog);
  • Visually inspect tools, equipment, or machines (e.g., to identify defects);
  • Move through narrow, confined, or elevated spaces;
  • Move over sloping, uneven, or slippery surfaces and steps;
  • Move up and downstairs and/or service ramps;
  • Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.

Requirements

  • High school diploma/G.E.D. equivalent;
  • At least 1 year of guest service and/or housekeeping experience;
  • Experience using industrial cleaning equipment and products;
  • Flexible schedule;
  • Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors.
  • Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.
  • Ability to work with little or no supervision while meeting high-performance standards;
  • Ability to follow instructions.
  • Thrives in a fast-paced environment-maintaining composure and objectivity with guests and team members;
  • Available to work nights, weekends, and/or holidays as required.

The Anndore House has implemented a COVID-19 vaccine policy which states that successful applicants are required to provide proof of full vaccination or proof of a documented exemption as part of the hiring process

ABOUT US

Back in the 1950’s, The Anndore Hotel & Apartments was home to many of Toronto’s most eccentric personalities and famous faces, and nowadays it has become one of Toronto’s most stylish and celebrated hotels. The Anndore House, part of JdV by Hyatt, is more than a building, the Anndore House has a creative soul with Toronto’s most talented artistry in our building’s finishes. We have 113 contemporary bedrooms (each with a character all their own), Constantine restaurant and lounge, and The Crow’s Nest barbershop. Our Upper level is an entire floor that’s equally adept at hosting parties or brainstorms. All in the heart of one of the friendliest cities on the planet in the neighborhood full of positive energy and parks, all types of fitness, galleries, theatre, live music, unique boutiques, and nightlife.

ABOUT SILVER HOTEL GROUP

Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels.

At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, Recognition.

As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention.

Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.

Help us build something exceptional!

The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at 416-860-5157The Silver Hotel Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.

apply now on Indeed →

To top
This site uses cookies to provide you with a great user experience. By using the Silver Hotel Group website you consent to our use of cookies.